In order to maintain the highest quality and performance of our pump sets the company has facility of ultra-modern testing and inspection instruments installed which regularly monitors all the products manufactured.
We have electronic flow-meter in the computerized testing laboratory which provides unique facility of testing three pumps simultaneously.
Customer Focus:
At Fidel, customer is focus of attention for all activities at all level and every care is taken to see him delighted. His enquiry prior to sales is promptly responded for techno-commercial details and after sales-services so that he develop confidence in the product and services.
Utmost care is taken to define customer requirement & complaint by providing prompt and proper corrective actions thereby keep him satisfied. In fact, not only suggestions / complaints are also invited from the customers periodically to find out whether they are satisfied with the performance of product, timely supplies, packing & dispatch, behavior and attitude of the concerned persons towards them and also whether they are sincerely satisfied with the corrective actions taken.
